January 12, 2018
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Responding immediately is attractive because it’s very rare even though it seems so obvious. It’s so rare because most people procrastinate. In fact, you may need to upgrade systems, streamline, automate and change your whole manner of responding to people and tasks in order to provide an immediate response.

November 17, 2017
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Every professional has been guilty of making a mistake. Small mishaps are easier to overlook, such as a typo in a document or a formatting error in a spreadsheet. Other mistakes are harder to fix, such as accidentally sharing confidential information with the wrong client or realizing you did the math on your department’s yearly budget incorrectly and it’s already in use.

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